Returns & Refunds

We want you to be satisfied with your purchase. However, should you wish to return an item, you will find all the important information about deadlines, conditions and the process here.

Return Period

You have the right to return your order within 10 days of receiving the goods. The return period begins on the day on which you or a third party named by you (who is not the carrier) took possession of the goods.

Return Conditions

For a return to be accepted, the following conditions apply:

• The goods must be unused, complete and undamaged.
• They must be in their original condition.
• The original packaging must be complete and undamaged.
• Items showing signs of use or damaged goods may be excluded from return.

Return Shipping Costs

The return shipping costs are borne entirely by the customer. The costs depend on the chosen shipping service provider.

Should you have received incorrectly delivered or damaged goods, we will of course cover the return shipping costs.

Return Process

Please proceed as follows:

1. 1 Get in touch
   Inform us before returning the goods by e-mail at info@contesports.ch. Please state your order number and the reason for the return.
2. 2 Pack the goods
   Pack the goods securely for transport in the original packaging.
3. 3 Send the return
   Send the goods with sufficient postage to the address below.
4. 4 Inspection of the goods
   After receipt and inspection of the goods, you will receive a confirmation.

Refund

After receipt and inspection of the return, the refund will be issued within 10 working days. The refund will be made via the originally used payment method. Depending on the payment provider, the credit may take a few additional days.

Return Address